What the dated record contains
The research on 21 September surfaced material using Spike 500 Amrix alongside network entries. That word order differs from Spike Amrix 500. No primary statement established that the spellings are aliases or share an operator. We therefore have no verified tariff, company record or account condition to transfer from the near-name material. A search result can offer a lead without answering the exact question asked.
A small change in wording deserves a separate note
In a decision journal, keep the spelling from the offer and the spelling from the supporting document on separate lines. Ask the sender to explain the relationship rather than correcting either one yourself. If a quotation later arrives, keep it with the exact company and service it names. This avoids comparing figures that might belong to different arrangements. It also makes the unresolved identity easy to revisit when new evidence becomes available.
What would make the decision clearer
A documented name relationship and an attributable agreement would be needed to advance this file. We have not opened an account, paid a charge or carried out a company-specific regulatory search. The unknown status reflects that missing foundation. It does not convert a wording difference into proof of misconduct, and it does not turn the number 500 into a specification that the provider has never documented here.